ATTENTION:

Before we can open a claim file for your roof, we need a copy of your Proof of Purchase for your IKO shingles.  The proof of purchase is important to you for two reasons.  First, it will establish that the shingles on your roof are our product.  Second, it will help to establish that you have warranty coverage, as our warranty mainly applies to the original purchaser of our products.

Proof of purchases that IKO can accept for claims purposes include:

• Sales invoice (bill of sale) or delivery ticket.  Either will identify who purchased the shingles, what model of IKO shingles were used, the quantity of shingles in use, and the original purchase date.
• Original roofing contract that identifies the specifics of the shingles used, and the purchaser.  To be valid as a proof of purchase, the contract must also include the home address where the shingles were to be installed.
• On new homes, a copy of the real estate agreement, identifying the shingles used, and the home address where they were installed.
• On manufactured homes, documents containing the manufacturers’ name, the unit serial number, and that show that you are the original owner of the unit.

If you have your Proof of Purchase, contact the Customer Service office at (800) 361-5836 to obtain your claim number, and submit your Proof of Purchase with your completed claims documents.  The company is unable to consider payment of any claim without the submission of a valid Proof of Purchase.

Do you have your Proof of Purchase?