Privacy Statement

The IKO group of companies ("IKO") take privacy seriously. IKO may collect personally identifiable information in the course of operating our business and this Web site (the "Site"). IKO has created this privacy statement to address questions regarding personally identifiable information that is collected at the Site and how it is used or disseminated.

By using our Site you consent to the collection and use of your information by IKO as set forth in this Statement.

Personal Information Privacy Principles

We collect, use, and otherwise process any personal information Site users provide us or that we otherwise gather on this Site in accordance with the following principles:

Accountability:

• IKO will only collect personal information that is required or legitimate in the course of normal business operations.
• Wherever necessary, IKO will advise third parties that process information on IKO's behalf to provide a comparable level of privacy protection in respect of such information.
• IKO has appointed a Privacy Officer to ensure compliance with this statement. You may contact our Privacy Officer at 416-781-5545.

Identifying Purposes, Obtaining Consent and Limiting Use:

• When collecting personal information, IKO will disclose the purpose for the information collection and will obtain consent, when required, to allow IKO to use the information in the course of normal business operations.
• Please note that if the collection, use or disclosure of personal information is required or permitted by law, IKO will not seek consent.

Safeguards:

• IKO safeguards personal information by employing security measures that are appropriate to the sensitivity level of the information in question.
• However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We ask that you do your part to ensure security of personal information, by maintaining any computer passwords you use to access the Internet strictly confidential.

Openness, Accuracy, Access and Challenging Compliance:

• IKO's Privacy Officer may make available specific information about IKO's policies and practices as they relate to the management of personal information.
• Upon being advised in writing of any inaccuracies, IKO will make the required changes to any personal information in our possession.
• IKO's Privacy Officer will investigate every complaint related to IKO's compliance with this Policy. If IKO finds a complaint to be justified, appropriate measures will be taken, including, if necessary, amending its policies and practices.

Information We May Collect; Information Use

IKO may collect personally identifiable information, including name, title, company, address, e-mail address and phone numbers when you correspond with us or submit questions or comments to us through the Site. We do not require you to provide personal information to obtain access to the public portions of our Site.

Any personal information we maintain about you will be used for the purpose indicated on the Site or as stated in this statement. IKO collects information to facilitate the services offered on this Site and to provide better and more useful services to the users of the Site, and to respond to queries or requests of users. If you submit personal information to us through this Site, we may use your information to send periodic mailings or e-mails to you with information about services and products that are offered by IKO or upcoming events that we think may be of interest to you. If you supply us with your telephone number, we may call you in order to respond to your request, and we may, from time to time call you with information regarding new products and services or upcoming events that we believe may be of interest to you.

If you do not want us to send you mail or e-mail or to call you to provide you with information regarding new products, services or promotions please see the section entitled "Access, Amendment, and Deletion" below.

The information collected on this Site is stored on servers located in Canada.

Access, Amendment, and Deletion

If at any time you would like to correct, change or view personal information you have submitted to IKO through this Site or if you would like to remove your name from our database or mailing list, please contact our Privacy Officer at:

602-1 Yorkdale
Toronto, Ontario
M6A 3A1
Attn: Privacy Officer

Cookies and Other Non-Identifiable Information

Like many Web sites, this Site may use 'cookies' from time to time to provide useful information to you. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record keeping purposes. Cookies can make the web more useful for you by storing information about your preference on a particular site. Cookies do not personally identify users although they do identify a user's computer. Most Internet browsers are set to accept cookies. If you'd like, you can turn this feature off so that your computer will not accept cookies. If you turn off the ability to accept cookies you may not be able to utilize all of the features available at this Site.

Our web servers may also collect non-identifiable information from users such as the Internet domain for your Internet service provider; the Internet Protocol (IP) address of the computer accessing the Sites; the address of the last Web page that you visited prior to clicking through to the Sites; the browser used and the type of computer operating system that your computer is using (e.g., Microsoft Explorer being used on a Macintosh computer); the date and time that you visited the Sites; and a record of which pages you viewed while you were visiting the Sites. Such information helps us to improve and administer our Site.

Personal Information Sharing Practices

When you share personal information on this Site, you are sharing that information with IKO, including our subsidiaries and related companies. We will not sell, exchange or otherwise distribute your personally identifiable information without your consent, except to the extent required by law, in accordance with your instructions, or as otherwise set out in this Policy.

IKO may share your personal information with third party business partners or service providers so that they may provide services to IKO that are consistent with the terms of this privacy policy. As we continue to develop our business, we might sell or buy assets. In such transactions, user information generally is one of the transferred business assets. Therefore, if either any IKO company itself or substantially all of its assets were acquired, your personal information may be one of the transferred assets. IKO may also disclose personal information collected through this Site in special circumstances when we have reason to believe that disclosing such information is necessary to identify, contact or bring legal action against someone who has violated the law, this Web site's Terms of Use or IKO's rights, or someone who is interfering with or causing injury to IKO's property. IKO may also disclose personal information when IKO believes in good faith that such disclosure is required by law or necessary to protect other Site users or the public.

External Links

This Site may include links to third party Web sites which we do not own or control. Once you leave our servers (you can usually tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the Web site you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the third party Web site operator directly for more information.

Policy Updates

This Statement was last updated on August 25, 2004. We reserve the right to modify this statement from time to time. If we modify our privacy policy, we will post the modified policy at the Site so please check back from time to time to ensure that you have the current policy.